Privacy Policy.
Holistic OM (a trading name of Whole Store Pty Ltd) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website and services.
1. Who we are
Holistic OM is operated by Whole Store Pty Ltd (ABN [insert]) providing osteopathy, massage, psychology, birth support education, movement and related health and wellbeing services in Australia.
Contact: hello@holisticom.com.au
2. What information we collect
We may collect personal information including:
name
contact details (email, phone, address)
date of birth
appointment information
health or service information you choose to provide
payment or billing details
enquiry content
website usage data (analytics, cookies)
Health information is considered sensitive information under Australian privacy law.
3. How we collect information
We collect information when you:
submit website forms (Squarespace or Jotform)
make enquiries
subscribe to emails (MailerLite)
communicate with practitioners
use our website
We may also receive information from third-party booking platforms you choose to use.
4. Why we collect information
We collect personal information to:
respond to enquiries
manage appointments
provide services
communicate with you
send requested information
improve services
meet legal obligations
We only collect information reasonably necessary for these purposes.
5. Telehealth
Some services are provided via telehealth. Telehealth sessions may involve secure video or online platforms. By engaging in telehealth you acknowledge transmission of information via digital systems.
6. Third-party service providers
We use third-party providers to operate our services, including:
Cliniko (practice management and bookings)
Halaxy (practice management and bookings)
Squarespace (website hosting and forms)
Jotform (forms)
Peptalkr (client communication and messaging platform)
Google Analytics (website analytics)
Google Workspace (including Google Drive and associated services for secure document storage and administration)
These providers may store or process data on our behalf in accordance with their own privacy policies.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically by secure third-party platforms.
8. Access and correction
You may request access to or correction of your personal information by contacting:
We will respond within a reasonable time.
9. Marketing communications
If you subscribe to communications, we may send updates or information. You may unsubscribe at any time using the unsubscribe link or by contacting us.
10. Cookies and analytics
Our website may use cookies and analytics tools to understand website usage. This information does not identify individuals.
You can disable cookies through your browser settings.
11. Complaints
If you have a privacy concern or complaint, contact:
We will investigate and respond in accordance with privacy obligations.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
12. Updates
This policy may be updated from time to time. The current version will always be available on our website.
Last updated: 22/02/2026